Your foundation for a better network

Managed Services & Network Maintenance

Our Managed Services offerings are designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff. Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. Our service does not allow us to profit from your technology troubles in any way.

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Network Fortress Service

Our managed services offering that combines network monitoring, maintenance, support, and many other benefits in a turnkey solution for small and medium sized business.

Network Documentation

Network documentation will be created and maintained for your organization. Every time work is performed on your network, the engineer will update your documentation including:

  • Server hardware information, IP addresses, and serial numbers
  • Network passwords
  • Methods of network access
  • Security/firewall configuration
  • Visio network map
  • Router configuration
  • Internet Use Policy
  • Computer Use Policy

Please note that documentation is a continuous process and that it may take several months for a truly comprehensive document to be compiled.

Network Monitoring

Your network devices, servers, and computers will be continuously monitored. A complete picture of your network is tracked on our central dashboard so that service engineers can be notified and respond to alerts quickly and effectively. We will find and resolve many problems that would normally go undiscovered before they can adversely affect your network, cause downtime, or cause data loss. We monitor:

  • Server CPU, memory, and network statistics
  • Computer CPU, memory, and network statistics
  • Hard drive S.M.A.R.T. status on servers and computers
  • Hard drive capacity on servers and computers
  • Backup jobs on servers and computers
  • SNMP statistics on routers and switches

Continuous Network Maintenance

Our network maintenance service will perform daily tasks that include:

  • Installation of authorized security patches
  • Application antivirus and antispyware updates
  • Installation of authorized operating system updates
  • Defragment server and workstation hard drives to ensure maximum performance

Network Repair Service

Our engineers will troubleshoot and resolve any network, server, or computer issue. This unlimited service is included in the Network Fortress package! (Labor only. Software and hardware costs are additional.)

Unlimited Support Calls

Anyone in your organization can call anytime during business hours and speak to an experienced network engineer. Let us take the computer support burden off of your staff!

Remote Technical Support

Our remote agent enables us to provide remote support to your office staff, telecommuters, traveling personnel, and remote offices alike. We can remotely share control of your user’s desktops and resolve their problems even faster than by phone!

Monthly/Quarterly Technology Review

You will receive monthly network health reports via e-mail. These reports are easy to read summaries of the status of your network, servers, and computers. In addition, we will meet with you at least once per quarter to go over the reports and discuss your future IT needs. We will provide information on problem areas that need to be improved, and ask that you give us feedback on how we are performing.

Semi-Annual On-Site Maintenance

We will clean your servers, network equipment, and test your UPS batteries twice each year. This will extend the life of your equipment and prevent possible unplanned downtime. We will need to schedule these visits in advance and at a time that will least inconvenience your staff.

Spam Filtering

We will stop 99% of all spam and filter 100% of viruses sent via e-mail. Your e-mail will be filtered by the award winning SpamSoap service. SpamSoap will screen all of your incoming e-mail before they reach your network or servers. Only legitimate e-mail is passed through to you, so your e-mail will run faster and more securely. Every user will receive a Spam Quarantine Report with details of all of the messages held as spam. In the rare instance that a desirable message is held, the user can simply click on the held message to immediately deliver it. Your incoming emails are queued by SpamSoap for up to 5 days in case of Internet downtime or server maintenance so your clients will never see an undeliverable message even if your mail server is unavailable.

Antivirus and Antispyware Software for Workstations and Servers

Never pay for Antivirus and Antispyware software and updates again! AVG Internet Security software from Grisoft is included with the Network Fortress service. AVG currently protects over 70 million computers worldwide. We maintain the licenses for you and will update your Antivirus and Antispyware software upgrades and definitions daily. As an extra layer of protection, our monitoring agent will block the ability of many spyware programs to be installed on your computers.

Software Upgrades and Installs

Our remote agent enables us to roll out new software to all of the computers in your organization at one time. We can push registry changes, updates, and even uninstall software for you without touching each computer and disrupting your daily business.

Vendor Liaison Service

Let us do the shopping for you! We will research products and determine the most cost effective solution to fit your new technology needs. Then we will find the best pricing on new hardware and software from multiple vendors. In many cases we will help you purchase direct from the vendor so you get the highest possible savings.

2-Hour Response Time

All support requests will be answered promptly and handled efficiently. We look forward to dazzling you with our excellent response time and the fast resolution of your technology problems!

Preferred Client Discount of 20% on Special Projects

You will receive a 20% discount on services that are not included with the Network Fortress Service subscription. Such services include network cabling, moving computer equipment to a new location, secure destruction of decommissioned storage devices, and integration of new computers in the event of merger or acquisition.

Static Web Site Hosting and Monitoring

We will host your static web site on our servers while our software monitors your site’s uptime at no additional cost to you! E-Commerce and CMS based site hosting is not currently available. We will expand this offering when server resources permit.

Our Managed Services Program Is Ideal For Businesses Who:
  • Need to have their computer network, e-mail, database, and Internet access up and running 24/7/365 without problems.
  • Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
  • Want to maximize the speed, availability, and performance of their network.
  • Hate dealing with--or thinking about--computer problems and other complexities of operating a computer network.
  • Don’t have the time or staff to deal with computer network maintenance.
The Benefits:
  • You will avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
  • You will experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
  • You will feel as though you have an in-house IT department. You will have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
  • You will receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do. Under our managed services program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
  • You will eliminate trip fees and receive faster response to your problems. Thanks to our managed services monitoring and maintenance agent, we have the ability to remotely access and repair most network problems. If we cannot fix it remotely, we will dispatch a technician to your office.
  • You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.
  • You will sleep easier knowing the “gremlins at the gate” are being watched. Thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
  • You will safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
  • You will stop annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
  • You will receive regular updated copies of one of your most precious business assets. Your network and server documentation.
  • You will gain incredible peace of mind. You already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
Managed Services Feature Workstation Watch Server Sentinel Service Network Fortress
Daily Server Maintenance      
Daily Workstation Maintenance      
Server Documentation      
Workstation Documentation      
Full Network Documentation      
Server Monitoring      
Workstation Monitoring      
Network Monitoring      
Server Repair Service      
Workstation Repair Service      
Network Repair Service      
Unlimited Server Support Calls      
Unlimited Workstation Support Calls      
Unlimited Network Support Calls      
Remote Server Support      
Remote Workstation Support      
Remote Network Support      
Software Upgrades & Installs   Server Only  
Vendor Liaison Service   Server Only  
Guaranteed Response Time 4 Hours 3 Hours 2 Hours
Labor Discount for Special Projects 10% 10% 20%
Free Software Workstation Watch Server Sentinel Service Network Fortress
Antivirus for Servers      
Antivirus for Workstations      
Bonus Features Workstation Watch Server Sentinel Service Network Fortress
Spam Filtering      
Simi-Annual On-site Checkup      
Static Website Hosting      
Quarterly Review      
Q: How much do these managed services cost?
A: This will vary by the equipment and complexity of the network that will be monitored and maintained. We will prepare a custom quote based on a comprehensive site survey. Most managed services providers charge a flat fee per computer or server that will be covered. The flat fee approach is biased to favor the service provider so that they never "lose money". It can be so expensive that it prevents the client from participating and gaining the benefits of managed services. We understand that every organization has unique needs and abilities. We will work with you to prepare a quote that is cost effective and involves factors such as what your average monthly IT expenses have been and whether you wish to keep some of your internal IT support. Each quarterly meeting will include a review of our performance, changes to your network, and changes in your company’s IT related staff. If necessary, we will prepare a new quote to meet your changing needs. If a flexible fee is not appropriate to your needs, our standard fee is $60 per workstation and $250 per server per month for the Network Fortress Service and $50 per workstation and $250 per server per month for the Computer Vanguard Service. We provide Server Sentinel as a flat rate service because our costs are fixed and the labor involved is easily calculated. The cost is $350/month for each server in your network. Similarly, the Workstation Watch service is priced at a flat $10/month.
Q: What are the differences between the three managed services levels?
A: Please see the Managed Services Feature Comparison tab for an excellent breakdown of the services we offer.
Q: Can I place just specific devices under the Network Fortress or Computer Vanguard Managed Service?
A: No. Having unprotected devices on the network can be a backdoor for malware to affect managed devices on the network. This ruins the preventive nature of the services and adds complications to managing your network effectively.
Q: I want to subscribe! What is my commitment?
A: The first and last month’s payment is made in advance if paying by check. Only the first month’s payment is necessary to get started if you wish to pay by credit card or automatic debit (ACH). You may cancel your agreement at any time with 30 days written notice.
Q: Can I change from one managed service to another?
A: Yes. You may change managed service subscriptions at any time with 30 days written notice.
Q: Do I get a discount for multiple devices covered under these services?
A: Yes. Our licensing costs for providing these services are reduced when purchasing multiple licenses, so we are happy to pass the savings on to you. Your monthly rate quote should be discounted if you have more than 10 computers.
Q: What operating systems do you support?
A: Currently we can manage and monitor Windows 2000, XP, 2003, Vista, and 2008. We recommend replacing Windows 2000 computers at this time due to the end of support from Microsoft and the many security risks that Windows 2000 computers are susceptible to. We can monitor Linux and UNIX based servers and computers but many of the management benefits will not apply to them.
Q: Are new hardware and software installation costs covered under the managed services agreement?
A: Yes, the Network Fortress Service covers installation of new hardware and software. If this involves a major change in your IT infrastructure we will prepare a new quote to reflect the change for your approval before beginning the work. If you are a Computer Vanguard or Server Sentinel Service subscriber, there is no fee to replace your covered hardware and included software. In addition, you will receive a 10% discount on our rates for installing and configuring new hardware and software. The cost of the actual hardware and software is not included in any service plan. However, we will act on the behalf of Network Fortress Service subscribers to research, recommend, and purchase new hardware and software at no charge. You will never be asked to pay additional fees after work is performed.
Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience, and a dramatic improvement in the speed, performance, and reliability of your system.
Q: What if the software included with your service conflicts with other programs on our network?
A: We will work with you to find alternate software that will not conflict with the programs or devices on your network at no charge. We reserve the right to replace our included software with alternates if we determine that your network will be better protected with products from other vendors. This replacement will be done at no cost to you and will not change the price of your service. Our aim is to proactively prevent problems on your network and we will use the best tools on the market to do so. Our service is vendor neutral and we do not participate in incentive-based partner programs that tie us to any specific vendor or product.