Workstation Watch Service
Our managed services offering that combines antivirus, patching, desktop monitoring, and maintenance for Windows based workstations.
Computer Documentation
Workstation documentation will be created and maintained for your organization. Every time work is performed on your desktop computers, the engineer will update your documentation including:
- Computer hardware information, IP addresses, and serial numbers
- Installation and application technical notes
Please note that documentation is a continuous process and that it may take several months for a truly comprehensive document to be compiled.
Computer Monitoring
Your computers will be continuously monitored. The health of your computers is tracked on our central dashboard so that service engineers can be notified and respond to alerts quickly and effectively. We will find and resolve many problems that would normally go undiscovered before they can adversely affect your network, cause downtime, or cause data loss. We monitor:
- Computer CPU, memory, and network statistics
- Hard drive S.M.A.R.T. (health) status on computers
- Hard drive capacity on computers
- Antivirus alerts
Continuous Computer Maintenance
Our computer maintenance service will perform daily tasks that include:
- Installation of authorized security patches
- Application of antivirus and antispyware updates
- Installation of authorized operating system updates
- Defragment workstation hard drives to ensure maximum performance
Computer Support Service
Anyone in your organization can call anytime during business hours and speak to an experienced network engineer. Our engineers will troubleshoot and resolve any computer issue at 10% off our regular rates. (Labor only. Software and hardware costs are additional.)
Remote Technical Support
Our remote agent enables us to provide remote support to your office staff, telecommuters, traveling personnel, and remote offices alike. We can remotely share control of your user’s desktops and resolve their problems even faster than by phone!
Deeply Discounted/Free Spam Filtering
We will stop 99.7% of all spam and filter 100% of viruses sent via e-mail. Your e-mail will be filtered by the award winning SpamSoap service. SpamSoap will screen all of your incoming e-mail before they reach your network or servers. Only legitimate e-mail is passed through to you, so your e-mail will run faster and more securely. Every user will receive a Spam Quarantine Report with details of all of the messages held as spam. In the rare instance that a desirable message is held, the user can simply click on the held message to immediately deliver it. Your incoming emails are queued by SpamSoap for up to 5 days in case of Internet downtime or server maintenance so your clients will never see an undeliverable message even if your mail server is unavailable. We pass on our reseller discount to you and offer this service at cost. Our cost decreases over time as more clients join our network, so please ask us for our current rates. If you combine the workstation maintenance service with any of our server protection plans, your monthly spam filtering fee is waived!
Antivirus and Antispyware Software for Workstations and Servers
Never pay for Antivirus and Antispyware software and updates again! AVG Internet Security software from Grisoft is included with the Workstation Maintenance service. AVG currently protects over 70 million computers worldwide. We maintain the licenses for you and will update your Antivirus and Antispyware software upgrades and definitions daily. As an extra layer of protection, our monitoring agent will block the ability of many spyware programs to be installed on your computers.
Discounted Software Upgrades and Installs
Our remote agent enables us to roll out new software to all of the computers in your organization at one time. We can push registry changes, updates, and even uninstall software for you without touching each computer and disrupting your daily business. This service is offered at 10% off our normal rates or on a per project basis.
Discounted Vendor Liaison Service
Let us do the shopping for you! We will research products and determine the most cost effective solution to fit your new technology needs. Then we will find the best pricing on new hardware and software from multiple vendors. In many cases we will help you purchase direct from the vendor so you get the highest possible savings.
4-Hour Response Time
All support requests will be answered promptly and handled efficiently. We look forward to dazzling you with our excellent response time and the fast resolution of your technology problems!
Static Web Site Hosting and Monitoring
We will host your static web site on our servers while our software monitors your site’s uptime at no additional cost to you! E-Commerce and CMS based site hosting is not currently available. We will expand this offering when server resources permit. A $100 minimum monthly subscription is required for this free offer.