Server Sentinel Service
Our standard server monitoring and maintenance service combined with several preventative solutions that will benefit your whole organization.
Server Documentation
Server documentation will be created and maintained for your organization. Every time work is performed on your servers, the engineer will update your documentation including:
- Server hardware information, IP addresses, and serial numbers
- Server passwords
- Methods of server access
Please note that documentation is a continuous process and that it may take several months for a truly comprehensive document to be compiled.
Server Monitoring
Your servers will be continuously monitored. A detailed list of processes on your servers is tracked on our central dashboard so that service engineers can be notified and respond to alerts quickly and effectively. We will find and resolve many problems that would normally go undiscovered before they can adversely affect your network, cause downtime, or cause data loss. We monitor:
- Server CPU, memory, and network statistics
- Hard drive S.M.A.R.T. status on servers
- Hard drive capacity on servers
- Backup jobs on servers
Continuous Server Maintenance
Our server maintenance service will perform daily tasks that include:
- Installation of authorized security patches
- Application antivirus updates
- Installation authorized operating system updates
- Defragment server hard drives to ensure maximum performance
Free Server Repair and Discounted Network Repair Service
Our engineers will troubleshoot and resolve any server problem at no charge. Network and computers repair is discounted at 10% off our standard rates. (Labor only. Software and hardware costs are additional.)
Free Server Support Calls and Discounted Support Calls
Anyone in your organization can call anytime during business hours and speak to an experienced network engineer for unlimited free server support. Please call us to assist with your other computer and network needs. Let us take the computer support burden off of your staff at 10% off our standard rates!
Discounted Remote Technical Support
Our remote agent enables us to provide remote support to your office staff, telecommuters, traveling personnel, and remote offices alike. We can remotely share control of your user’s desktops and resolve their problems even faster than by phone and at 10% off our standard rates! We will use the same agent to provide unlimited free support for your servers covered under the Server Sentinel Service.
Monthly/Quarterly Technology Review
You will receive monthly network health reports via e-mail. These reports are easy to read summaries of the status of your network, servers, and computers. We will meet with clients with 2 or more servers at least once per quarter to go over the reports and discuss your future IT needs. We will provide information on problem areas that need to be improved, and ask that you give us feedback on how we are performing.
Semi-Annual On-Site Maintenance
We will clean your servers, network equipment, and test your UPS batteries twice each year. This will extend the life of your equipment and prevent possible unplanned downtime. We will need to schedule these visits in advance and at a time that will least inconvenience your staff.
Spam Filtering
We will stop 99% of all spam and filter 100% of viruses sent via e-mail. Your e-mail will be filtered by the award winning SpamSoap service. SpamSoap will screen all of your incoming e-mail before they reach your network or servers. Only legitimate e-mail is passed through to you, so your e-mail will run faster and more securely. Every user will receive a Spam Quarantine Report with details of all of the messages held as spam. In the rare instance that a desirable message is held the user can simply click on a held message to immediately deliver it. Your incoming emails are queued by SpamSoap for up to 5 days in case of Internet downtime or server maintenance so your clients will never see an undeliverable message even if your mail server is unavailable.
Antivirus and Antispyware Software for Servers
Never pay for Antivirus and Antispyware software and updates again! AVG Internet Security software from Grisoft for your servers is included with the Server Sentinel service. AVG currently protects over 70 million computers worldwide. We maintain the licenses for you and will update your Antivirus and Antispyware software upgrades and definitions daily. As an extra layer of protection, our monitoring agent will block the ability of many spyware programs to be installed on your servers.
Discounted Software Upgrades and Installs
Our remote agent enables us to roll out new software to all of the computers in your organization at one time. We can push registry changes, updates, and even uninstall software for you without touching each computer and disrupting your daily business. This service is offered at 10% off our normal rates or on a per project basis.
Discounted Vendor Liaison Service
Let us do the shopping for you! We will research products and determine the most cost effective solution to fit your new technology needs. Then we will find the best pricing on new hardware and software from multiple vendors. In many cases we will help you purchase direct from the vendor so you get the highest possible savings.
3-Hour Response Time
All support requests will be answered promptly and handled efficiently. We look forward to dazzling you with our excellent response time and the fast resolution of your technology problems!
Preferred Client Discount of 10% on Special Projects
You will receive a 10% discount all of our services that are not included with the Server Sentinel Service subscription.
Static Web Site Hosting and Monitoring
We will host your static web site on our servers while our software monitors your site’s uptime at no additional cost to you! E-Commerce and CMS based site hosting is not currently available. We will expand this offering when server resources permit. A $100 minimum monthly subscription is required for this free offer.