Managed Services & Network Maintenance
Our Managed Services offerings are designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff. Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. Our service does not allow us to profit from your technology troubles in any way.
Our Network & Desktop Maintenance services are available as three Managed Services packages: Workstation Watch, Server Sentinel, and Network Fortress.
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Our Managed Services Program Is Ideal For Businesses Who:
- Need to have their computer network, e-mail, database, and Internet access up and running 24/7/365 without problems.
- Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
- Want to maximize the speed, availability, and performance of their network.
- Hate dealing with--or thinking about--computer problems and other complexities of operating a computer network.
- Don’t have the time or staff to deal with computer network maintenance.
- You will avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
- You will experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
- You will feel as though you have an in-house IT department. You will have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
- You will receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do. Under our managed services program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
- You will eliminate trip fees and receive faster response to your problems. Thanks to our managed services monitoring and maintenance agent, we have the ability to remotely access and repair most network problems. If we cannot fix it remotely, we will dispatch a technician to your office.
- You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.
- You will sleep easier knowing the “gremlins at the gate” are being watched. Thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
- You will safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
- You will stop annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
- You will receive regular updated copies of one of your most precious business assets. Your network and server documentation.
- You will gain incredible peace of mind. You already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
| Managed Services Feature | Workstation Watch | Server Sentinel Service | Network Fortress |
|---|---|---|---|
| Daily Server Maintenance | |||
| Daily Workstation Maintenance | |||
| Server Documentation | |||
| Workstation Documentation | |||
| Full Network Documentation | |||
| Server Monitoring | |||
| Workstation Monitoring | |||
| Network Monitoring | |||
 Server Repair Service |
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| Workstation Repair Service |
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| Network Repair Service |
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| Unlimited Server Support Calls | |||
| Unlimited Workstation Support Calls | |||
| Unlimited Network Support Calls | |||
| Remote Server Support |
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| Remote Workstation Support |
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| Remote Network Support |
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| Software Upgrades & Installs |
Server Only | ||
| Vendor Liaison Service |
Server Only | ||
| Guaranteed Response Time | 4 Hours | 3 Hours | 2 Hours |
| Labor Discount for Special Projects | 10% | 10% | 20% |
| Free Software | Workstation Watch | Server Sentinel Service | Network Fortress |
| Antivirus for Servers |
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| Antivirus for Workstations |
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| Antispyware |
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| Bonus Features | Workstation Watch | Server Sentinel Service | Network Fortress |
| Spam Filtering |
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| Simi-Annual On-site Checkup | |||
| Static Website Hosting |
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| Quarterly Review |
- Q: How much do these managed services cost?
- A: This will vary by the equipment and complexity of the network that will be monitored and maintained. We will prepare a custom quote based on a comprehensive site survey. Most managed services providers charge a flat fee per computer or server that will be covered. The flat fee approach is biased to favor the service provider so that they never "lose money". It can be so expensive that it prevents the client from participating and gaining the benefits of managed services. We understand that every organization has unique needs and abilities. We will work with you to prepare a quote that is cost effective and involves factors such as what your average monthly IT expenses have been and whether you wish to keep some of your internal IT support. Each quarterly meeting will include a review of our performance, changes to your network, and changes in your company’s IT related staff. If necessary, we will prepare a new quote to meet your changing needs. If a flexible fee is not appropriate to your needs, our standard fee is $60 per workstation and $250 per server per month for the Network Fortress Service and $50 per workstation and $250 per server per month for the Computer Vanguard Service. We provide Server Sentinel as a flat rate service because our costs are fixed and the labor involved is easily calculated. The cost is $350/month for each server in your network. Similarly, the Workstation Watch service is priced at a flat $10/month.
- Q: What are the differences between the three managed services levels?
- A: Please see the Managed Services Feature Comparison tab for an excellent breakdown of the services we offer.
- Q: Can I place just specific devices under the Network Fortress or Computer Vanguard Managed Service?
- A: No. Having unprotected devices on the network can be a backdoor for malware to affect managed devices on the network. This ruins the preventive nature of the services and adds complications to managing your network effectively.
- Q: I want to subscribe! What is my commitment?
- A: The first and last month’s payment is made in advance if paying by check. Only the first month’s payment is necessary to get started if you wish to pay by credit card or automatic debit (ACH). You may cancel your agreement at any time with 30 days written notice.
- Q: Can I change from one managed service to another?
- A: Yes. You may change managed service subscriptions at any time with 30 days written notice.
- Q: Do I get a discount for multiple devices covered under these services?
- A: Yes. Our licensing costs for providing these services are reduced when purchasing multiple licenses, so we are happy to pass the savings on to you. Your monthly rate quote should be discounted if you have more than 10 computers.
- Q: What operating systems do you support?
- A: Currently we can manage and monitor Windows 2000, XP, 2003, Vista, and 2008. We recommend replacing Windows 2000 computers at this time due to the end of support from Microsoft and the many security risks that Windows 2000 computers are susceptible to. We can monitor Linux and UNIX based servers and computers but many of the management benefits will not apply to them.
- Q: Are new hardware and software installation costs covered under the managed services agreement?
- A: Yes, the Network Fortress Service covers installation of new hardware and software. If this involves a major change in your IT infrastructure we will prepare a new quote to reflect the change for your approval before beginning the work. If you are a Computer Vanguard or Server Sentinel Service subscriber, there is no fee to replace your covered hardware and included software. In addition, you will receive a 10% discount on our rates for installing and configuring new hardware and software. The cost of the actual hardware and software is not included in any service plan. However, we will act on the behalf of Network Fortress Service subscribers to research, recommend, and purchase new hardware and software at no charge. You will never be asked to pay additional fees after work is performed.
- Q: Will you guarantee that I won’t have any technical problems or downtime?
- A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience, and a dramatic improvement in the speed, performance, and reliability of your system.
- Q: What if the software included with your service conflicts with other programs on our network?
- A: We will work with you to find alternate software that will not conflict with the programs or devices on your network at no charge. We reserve the right to replace our included software with alternates if we determine that your network will be better protected with products from other vendors. This replacement will be done at no cost to you and will not change the price of your service. Our aim is to proactively prevent problems on your network and we will use the best tools on the market to do so. Our service is vendor neutral and we do not participate in incentive-based partner programs that tie us to any specific vendor or product.